Customer Charter of the Records Branch

The Records Branch of the Registration Department is committed to providing the following service standards:

We will:

• Issue copies of certificates within 12 hours;
• When you fax or write we will reply within 7 working days;
• Register the birth of your child and/or register the death of your loved one within 25 minutes;
• Register a marriage within 10 minutes;
• Correct errors on certificates within 25 minutes;
• Amend birth records within 25 minutes;
• Administer oaths and notarize documents within 10 minutes;
• Issue you with a Notarial Certificate within 1 day;
• Register your will for safekeeping within 5 minutes;
• Issue certified copies of wills and recorded documents within 20 minutes;
• Record a document within 1 day;
• Register professional persons (initial registration) within 15 minutes;
• Re-register professional persons and issue a certificate of registration (annual registration) within 1 day.